Refund and Return Policy
We do our best to offer only high quality books and merchandise for sale, and to help you find exactly what you want. It is also the customer's responsibility to be aware of what you are buying, and to examine it to be sure it is exactly what you want. However, despite all our best efforts, sometimes a customer would like to return a book. When we accept a return, we offer store credit only, details below. We do not refund cash, credit cards, or checks.
If you are unhappy with a book you purchased at BookPeople or a book that was purchased at BookPeople and given to you as a gift, we are happy to give you store credit for the book if it is unread and still in absolutely new condition, and returned to us within 30 days after its purchase. (Trust us, we are professionals and can tell if a book has been read. Even if we decide to accept it to avoid embarrassing you, we will still know what you have done.) Store credit will be placed onto a store gift card for future use if you are unable to take the time to find a replacement item at the time of return. Gift cards can be used in the store or on our website.
Items that are found to have defects in manufacturing can be returned for store credit or replacement within 30 days of purchase.
Returns are only accepted for new books purchased at regular price from the store stock. They are not accepted for special orders of any kind, including used, out of print, or new books. We can not accept returns of books purchased elsewhere, books that are not in new and absolutely unread condition, books from the sale table or used section, or books that were purchased more than a month earlier. We can not accept returns of audiobooks, newspapers, e-readers, or calendars.
We reserve the right to refuse or accept returns in exception to our stated policies, depending on the individual situation and merchandise in question.