Ordering and Shipping
A note about ordering from us via our website, in-store, on the phone, or via email: we handle your orders individually and with care. We have many thousands of books in stock but will very often need to order your books in; this is a major part of what we do each day. We place orders almost every day from our suppliers and publisher vendors. When the books arrive, we will notify you and then handle the order accordingly, preparing it for in-store pickup, curbside pickup, delivery, or shipping.
When you look at a title on our website and it says "We can get this book for you, usually within 1 or 2 days," that means the book will most likely arrive in our store in that amount of time, but not always. The books' arrival speed to our store depends on their availability and location. Sometimes nation-wide demand for certain books is so high that publishers have to reprint titles and everyone, even the big guys, has to wait for the reprint for weeks before the books can be shipped. Sometimes books are only available used from other book dealers. Our shipping options for delivering books to other locations, shown in the checkout process on this website, list average, estimated delivery speeds starting from when we ship the books out from our store to you or the intended recipient, not from when you place your order.
If your book order contains several books to be shipped, we will ship them together once they have all arrived. If some of the books take longer to arrive than others, we will hold the order until it is complete before it is shipped, and will notify you of any unexpected delays and figure out how best to handle this with you. If you are picking your books up in the store or they are being delivered locally, partial orders are no problem; you can pick up or we can deliver whatever has arrived. If you are concerned about your order to be shipped being delayed because of one book taking too long to arrive, we can help you by splitting the order up for an extra shipping fee. Or, you can divide the order yourself. For instance, if you are ordering a book that has a future publication date, and also want to order items to be shipped ASAP to your friend, do the preorder separately to save on delays.
Books that are in our supplier's West Coast warehouses will arrive within a couple of days via UPS and a Spokane ground freight company; books that must come from other book dealers or from our supplier's East Coast warehouse will take around ten days to arrive via FedEx ground. Freight delays have been more common during the pandemic due to social distancing and other safety protocols at warehouses, post offices, and shipping depots, and also due to delayed publication dates and printing slowdowns. We are always happy to look up the tracking when available for your books if you are concerned; please just ask. Thank you!